Recently Alain De Botton (http://www.alaindebotton.com/) posted: “One of the more embarrassing and self-indulgent challenges of our time is the task of relearning how to concentrate. The past decade has seen an unparalleled assault on our capacity to fix our minds steadily on anything. To sit still and think, without succumbing to an anxious reach for [...]
Monthly Archives: September 2010
Love, Retail & Smelling Good in the Digital Age
A couple of weeks ago I finally accepted that I wasn’t going to get one more squirt out of my three year old bottle of Armani Code and it was time to pick a new perfume. The entire experience has made me think a great deal about retail and customer service when it comes to [...]
Posted in Uncategorized Tagged brick and mortar, click and mortar, customer service, ecommerce, retail 2 Comments